Passengers with special requirements

Passengers with Special Needs

For safety reasons and to ensure that we can provide the best possible assistance, passengers with special needs must inform us of their requirements at the time of booking. This is also necessary so that we can make appropriate arrangements in the event of an emergency. Bookings must be made by phone through our Customer Service Centre: +47 51 46 40 99.

Oxygen Patients

If you use an oxygen cylinder, you must travel with an accompanying person in order to sail on our vessels. The accompanying person does not pay a passenger fare but must pay the standard price for any additional products such as meals, bus transportation, etc. Please note that the ship's captain must be informed of the location of the oxygen cylinder in case of fire. It is your responsibility to notify the crew on board of this information.

Guide Dogs

Guide dogs trained to assist blind or severely visually impaired persons are welcome on board and may travel free of charge on all our vessels. An ID card or other written documentation proving that the dog is your certified guide dog must be presented at check-in and must accompany the dog throughout the journey.

If you are travelling with a guide dog on sailings where a cabin or reclining seat is mandatory, you may bring the dog into selected cabin categories. Guide dogs are also allowed to stay on the floor in most public areas on board, although we ask you to show consideration for passengers who may have allergies. As the number of dog-friendly cabins is limited, we recommend booking well in advance. Arrangements for exercising the dog during the voyage can be made with the crew on board. On MS Stavangerfjord and MS Bergensfjord, a dedicated dog area is available on Deck 10.

Wheelchair Users Travelling with a Vehicle

Wheelchairs may be brought on board all our vessels. On routes where a cabin or reclining seat is mandatory, you may book an accessible cabin equipped with an adapted bathroom and ample space. Please note that accessible cabins are the only cabin category with doors wide enough for electric wheelchairs.

If you use a foldable wheelchair, it may also be possible to stay in one of our standard cabins. However, these cabins do not have adapted bathrooms and some may include a small number of steps. We recommend contacting our Customer Service Centre to find the most suitable option.

If you are also travelling with a car, please inform us whether the vehicle requires a ramp and whether additional space beyond the vehicle's length and width is needed to exit after boarding. To enable us to park the vehicle as close as possible to the lift, please also inform the check-in staff. To ensure the best possible assistance, you should arrive at the terminal no later than 90 minutes before departure.

Pram/Stroller in Vehicle

If you need to use a pram or stroller on board our vessels, this must be reported at check-in. To ensure the best possible arrangements and placement on the vehicle deck, you should arrive at the terminal no later than 90 minutes before departure.