How to configure MFA for users on Fjord Line Agent web

From November 2024 Fjord Line started to implement MFA ( multi Factor Authentication ) for users that log on to Fjord Line Agent Web.

When Fjord Line has activated this for an agent the  process for login will change a bit.

First time set up will start as before via https://agentv2.fjordline.com/

Enter your e-mail address that are connected to your user at the agency and press Sign in.

Enter Password as previously set up and press sign in. You can choose to tick "Remember me" so that the session is remember in your browser (until you log of)

After you log on, you get the option to configure the MFA methods.

Fjord Line offer 2 options for MFA methods:

1. To use an Authenticator app as MFA
   
   

   To activate an Authenticator app as MFA on your account press "Aktiver Autenticator"
   
   On next log on you will get a message like this after entering your mail address and password
   
   
   
   You can use any of the following Apps as MFA method, downable from Google or Apple App store on your mobile.
   - Google Authenticator
   - Microsoft Authenticator
   - FreeOTP Authenticator
   
   Note - be aware of fake apps  - picture of correct apps below
   
   
   
   After downloading the App - open it on your mobile
   Tapp the + sign and then choose Work or school account.
   Use your phone to scan the QR square that is on your Computer screen as described in previous step.
   
   NOTE!
   
   Iphone users may have to enable the camera in settings in order to scan
   If you cant use your phone camera, you have to manually enter the code and the URL
   
   Your Account will be added to the Authenticator APp automatically and will display a 6-digit code that you enter in the field prompted when login is done.
   
   
   
   
   

2. SMS code (less secure)

   
   To activate SMS as MFA Method, press “aktiver SMS” button
   You get this message first time
   
   Next log on will show message to enter your mobile number.
   Enter your mobilenumber ( NB! Remember to define landcode first - f.eks +49 and then mobilenumber) and press “Get SMS code"
   
   
   You are then sent a text message to your mobilnumber that says "Your SMS code is xxxxxx and is valid for 5 minutes". The code is consisting of 6 digits. Enter the SMS code and press Submit.
   
   Then your are logged in and can use the portal as before
   
   

3. Password Manager with MFA possibilities

   
   If you have a Password manager installed on your Computer to handle your Passwords, you can in most cases use that Password Manager as your MFA method.
   
   Password managers today do more than just store passwords — many of them include built‑in authenticator features that generate time‑based one‑time passwords (TOTP), similar to apps like Microsoft Authenticator or Google Authenticator. This makes it possible to use your password manager as an MFA tool.
   
   

            Why Use a Password Manager for MFA?

•         Centralizes your passwords and MFA codes in one secure, encrypted vault.
•         Reduces dependency on a single physical device (e.g., losing your phone).

        Allows secure backup and sync of MFA tokens across your devices.

Step‑by‑Step: Using a Password Manager for MFA

Step 1 — Install a password manager that supports MFA codes (TOTP).

Most modern managers include an authenticator feature.

Step 2 — Enable MFA on the service you want to protect.

In your account’s security settings, choose “Set up 2FA / MFA” → usually shows a QR code.

Step 3 — Add MFA in your password manager.

In your vault entry (e.g., “Google Account”, “Microsoft Account”):

• Click Add 2FA / TOTP / Authenticator
• Choose Scan QR code or paste the secret key
• Save the item

Step 4 — Use the generated 6‑digit codes when logging in.

Your password manager now acts as both:

• 
  
• your password vault
• your MFA code generator

Step 5 — Sync your vault securely.

This ensures that if you lose your device, your MFA tokens are still recoverable.

Note: For maximum security, some users still prefer separating passwords and MFA (e.g., using an external authenticator). But for convenience and backup resilience, integrated MFA via a password manager is widely used and supported.

Some examples of PasswordManagers that offer MFA support:

-NordPass

-Keeper

 -Bitwarden

-1Password

But there are others as well. Fjord Line can not Recommened any, as this has to fix each usecase and pricepoint. Most Password managers are easy to set up and activate.