How to configure MFA for users on Fjord Line Agent web

From November 2024 Fjord Line started to implement MFA ( multi Factor Authentication ) for users that log on to Fjord Line Agent Web.

When Fjord Line has activated this for an agent the  process for login will change a bit.

First time set up will start as before via https://agentv2.fjordline.com/

Enter your e-mail address that are connected to your user at the agency and press Sign in.

Enter Password as previously set up and press sign in.

After you log on, you get the option to configure the MFA methods.

Fjord Line offer 2 options for MFA methods:

1. To use an Authenticator app as MFA ( recommended )
   
   

   To activate an Authenticator app as MFA on your account press "Aktiver Autenticator"
   
   On next log on you will get a message like this after entering your mail address and password
   
   
   
   You can use any of the following Apps as MFA method, downable from Google or Apple App store on your mobile.
   - Google Authenticator
   - Microsoft Authenticator
   - FreeOTP Authenticator
   
   Note - be aware of fake apps  - picture of correct apps below
   
   
   
   After downloading the App - open it on your mobile
   Tapp the + sign and then choose Work or school account.
   Use your phone to scan the QR square that is on your Computer screen as described in previous step.
   
   NOTE!
   
   Iphone users may have to enable the camera in settings in order to scan
   If you cant use your phone camera, you have to manually enter the code and the URL
   
   Your Account will be added to the Authenticator APp automatically and will display a 6-digit code that you enter in the field prompted when login is done.
   
   
   
   
   

2. SMS code (less secure)

   
   To activate SMS as MFA Method, press “aktiver SMS” button
   You get this message first time
   
   Next log on will show message to enter your mobile number.
   Enter your mobilenumber ( NB! Remember to define landcode ) and press “Get SMS code
   
   
   You are then sent a text message to your mobilnumber that says "Your SMS code is xxxxxx and is valid for 5 minutes". The code is consisting of 6 digits. Enter the SMS code and press Submit.
   
   Then your are logged in and can use the portal as before